Interpreter Services

Three people in dialogue at medical clinic

We highly recommend that patients take advantage of the free translation and interpreter services available to assist with providing your consultation. Please inform reception when you book your appointment if an interpreter is required. This free service is available 24 hours a day via telephone on 131 450. You can also access our Interpreter Services … Read more

Feedback

Young child sits on father's shoulders high fiving mum who has their younger child on her lap

Your feedback is important to us, and we welcome all constructive comments regarding our centre and its services. We believe through feedback we can continually improve the way the centre delivers its services to our patients. If you would like to raise a comment or complaint, please feel free to discuss it directly with your … Read more

Privacy

Mother holding her young daughter in her arms as she is embraced by the father.

Privacy is our top priority, and we would like to ensure you that all medical records are kept confidential. All patient files are stored securely and only accessible by authorised staff members. The centre abides by the Privacy Act (Commonwealth 1988) and the Victoria Health Records Act (Victoria 2001). If you have any questions or … Read more

Appointments

Mother sitting on couch at home playing with her toddler

Appointments can be made via our Online Booking platform, or alternatively by calling our centre on 03 7068 5808 and speaking with one of our friendly reception staff. Please ensure that separate appointments are made for each patient that requires a consultation. If you are a New Patient, you will be prompted to fill out … Read more

Billing and Fees

Medical history form with pen

The Community Doctor is a Mixed-Billing Medical Centre for all general consultations. An out-of-pocket fee may apply at time of consultation for all medical services not covered under Medicare. More information can be found in the Current Fee Schedule. All Medicare rebates can be processed on the spot by our friendly reception staff at the … Read more

Results

Mother, father and young child happy after receiving their results from a medical check-up with a doctor

It is important to note that Patients must book a follow-up appointment with their doctor to discuss results. If there are any urgent results, a doctor will contact the patient to make another appointment. Please be aware that our reception staff are not permitted to discuss results with our patients.